VPN FAQ
VPN Essentials
- VPN - What is it?
Answer
A VPN or Virtual Private Network is a secure passageway between two or more devices.
When connected to VPN, your internet connection becomes encrypted, allowing you to securely and privately access to your desired online content regardless of location.
- How can I use my VPN?
Answer
VPNs are multifaceted tools. For example, a VPN allows you to:
- Mask your actual IP (internet protocol) address and surf the Internet with privacy;
- Safeguard your sensitive data such as passwords and banking credentials with encryption methods;
- Download and stream as much and as often as you like
- Have unrestricted access to all social media platforms.
- Why is a VPN necessary?
Answer
To ensure your online protection. A VPN can prevent third parties from meddling in and/or accessing your sensitive data. Not only does it encrypt your information, it ensures that your online activity cannot be tracked or traced by hackers or your internet service provider.
YesVPN Memberships
- Can I create an account risk-free?
Answer
Our seven (7) day risk-free period allows you to try out the VPN service. If you’re not satisfied after seven (7) days, we will refund you.
- What should I expect with my Membership?
Answer
Every Membership grants you access to our VPN client and servers worldwide, as well as the capability of connecting with up to five (5) devices simultaneously.
- How do I pay for my VPN service?
Answer
We accept payment via credit card, MasterCard and Visa only. See our terms and conditions of payment and our privacy policy.
- How do I cancel?
Answer
Your subscription can be easily cancelled from our cancellation page. You can also send us an email requesting cancellation.
More about our VPN Service
- Is my device supported?
Answer
The VPN client supports devices using Windows, Mac, iOS and Android software.
- How many of my devices can be supported?
Answer
Up to five (5) devices can be connected at the same time with our VPN client.
- Data Logging Policy
Answer
We respect your privacy however there is some personal information which we require from you in order to provide you with our services. See our Privacy Policy and Cookie Policy for more details.
- When is customer support available?
Answer
Customer support is available 24/7. Our friendly agents are always on hand to handle your request. Call us on (toll-free)
1-877-225-8062 or1-646-895-8378 or email us at support@yesvpn.net.
How to use our VPN client
- How is the client installed?
Answer
The VPN client is installed by downloading the app directly from our site. After downloading the app, follow a few simple instructions to install.
- Network Issues?
Answer
Network issues are normally caused by inputting incorrect login details or while trying to establish connection. Kindly contact customer support on (toll-free)
1-877-225-8062 or1-646-895-8378 or e-mail us at support@yesvpn.net if your issue persists. - How can I download the app?
Answer
The Android app can be downloaded directly from the site or from the Google Play Store.
The iOS application can be installed manually via Openvpn. - Can’t connect to server?
Answer
If you are having an issue connecting to a server, please close the application, re-open and login. If you are still unable to connect, please contact our support team via email at support@yesvpn.net. All email requests are handled within 2 business days.